Spring break is almost here, but let’s squeeze in one last class and go over some important lessons on Hosted PBX. Many businesses are adopting this technology for their communications and it is important to learn about what makes it such a top choice for a professional phone system. The essential elements that contribute to its high standing are its amazing array of next generation features and its low level of cost and complexity when compared to conventional telephone solutions. This is only a surface level review of the chief benefits offered by this solution, but it should give you a sense of what is driving its rapid adoption.

You may already be feeling the results of this lesson, but there are still many more things to cover. Let’s go into a bit more detail on how this solution reduces complexity. Setup and administration of the solution is made much simpler. In fact, with plug and play phones, setup is literally as simple as just plugging in your phone. After completing that easy first step, you can then configure the various features and settings through an online web portal. This portal can be accessed through the Internet browser on your computer and may also be available for download as a desktop or mobile app.

Once the initial setup is completed, Hosted PBX is ready to start boosting your communications with its extensive set of features. All standard telephone and PBX features are included, along with many new features enhanced by the cloud, such as touchtone menus, video conferences, call records, and voice to text transcription.

Now, hopefully the power of the cloud is becoming clearer to you. A PBX is at its core just a system used by businesses to route phone calls to various extensions. These systems originated as premise-based solutions that required expensive and bulky hardware to be kept at an organization’s office. Naturally, this is a less than ideal situation due to the cost and space requirements. Smaller businesses especially felt the squeeze and many were forced to stick to more affordable options. Hosted PBX takes all the benefits of a PBX and sticks them in the cloud, thereby eliminating the hardware requirement. All the necessary equipment, aside from the phones themselves, is managed by the service provider at a remote location to which a business connects using the Internet. Such a setup provides all the benefits of PBX, plus some extra ones, without the space or cost demands of a premise-based solution.