For many businesses, the majority of interactions with customers take place over the phone. Therefore, it is essential that organizations have a phone system which presents a professional image. The best option for this is Hosted PBX, which offers all the professional features of an enterprise-level phone solution without many of the associated costs. Previously, a phone system such as a PBX required expensive hardware which had to be purchased by individual businesses and kept on site to be managed. A hosted solution still involves equipment, only in this case it is the service provider who assumes the cost and responsibility of maintaining it. This means that companies can buy the service without needing to buy the equipment. All the benefits and features of a PBX are delivered via the Internet without many of the associated expenses.
The lower cost allows even smaller businesses to equip themselves with a professional PBX phone system. What makes this phone solution so professional? Why, that would be the incredible included features, of course! Beyond routing calls to multiple extensions, Hosted PBX also offers you the capability of managing your various communication facilities from a single interface. Voicemail, faxes, emails, and more can be converged on a single unified platform. Specific advanced features available with this solution include find me-follow me forwarding functions, call management settings to handle specific numbers, hunt groups, and automated attendant.
All these features not only expand the capabilities of your organization and increase productivity among employees, but also improve the customer side experience as well. Hunt Groups direct incoming calls to available employees in a specific assigned group to ensure customer calls are answered promptly. Auto attendant cuts down on front desk traffic, but it also assist employees by directing their calls to the right extension and providing basic information. Forwarding and call management tools are great for employees wanting to keep in touch, but they also benefit customers by making it easier to reach contacts. When the customer or issue in question is important, special routing can ensure that they receive the attention needed.
Thus, Hosted PBX is a professional phone solution in the sense that it works to improve customer satisfaction. We’ve all had the annoyance and frustration of being unable to get in touch with someone at a business and a properly equipped and calibrated phone system can eliminate such stress for your customers. On both the employee and customer side, this solution helps interactions proceed in a smoother and more streamlined fashion.